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  • Beyond The Office

    By Monica E. Oss, Chief Executive Officer, OPEN MINDS Telehealth isn’t going away. But it isn’t taking over, either. The question for health plan and provider organization executives is no […]

  • Hitting 93% & Beyond: Why Revenue Cycle Management Best Practices Start At The Top

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    Achieving a clean claims rate of 93% (or higher) isn’t luck—it’s the result of disciplined processes, cross-team alignment, and the smart use of data. In this session, OPEN MINDS senior […]

  • VBR Sputter or Surge?

    By Monica E. Oss, Chief Executive Officer, OPEN MINDS Greetings from Clearwater Beach and the 2026 OPEN MINDS Performance Management Institute. This week, while I’m here with 650+ executives focused on performance optimization of […]

  • The Housing Question

    By Monica E. Oss, Chief Executive Officer, OPEN MINDS There is significant body of research showing the impact of housing insecurity on health care costs—and the cost/benefit of providing housing-related […]

  • Trauma-Informed Care As Culture

    By Monica E. Oss, Chief Executive Officer, OPEN MINDS Once strictly a clinical approach, trauma-informed care (TIC) is now a pathway for improving consumer experience as well as clinical outcomes […]

  • Out With Agile

    By Monica E. Oss, Chief Executive Officer, OPEN MINDS Agile is out. Projects are in. That was the message of an article, The Project-Driven Organization, that caught my attention. The premise—Agile […]

  • Whose Evidence For Autism?

    By Monica E. Oss, Chief Executive Officer, OPEN MINDS In the recent OPEN MINDS briefing, Whose Evidence?, my colleague, Stuart Buttlaire, Ph.D., OPEN MINDS vice president of clinical excellence and leadership, discussed the realities of […]

  • Rewriting The County Playbook

    By Monica E. Oss, Chief Executive Officer, OPEN MINDS The past year’s many shifts in federal health and human service policies have brought a host of “trickle down” effects to […]

  • Whose Evidence?

    By Monica E. Oss, Chief Executive Officer, OPEN MINDS A new study on autism treatment caught my eye. An analysis of complementary, alternative, and integrated medicines (CAIMs) approaches for treating […]

  • Assessing The Impact

    By Monica E. Oss, Chief Executive Officer, OPEN MINDS The political conflict is over. The government shutdown has ended. And the Affordable Care Act (ACA) premium subsidies will not be […]