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Managing Total Cost of Care

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  • Trauma-Informed Care As Culture

    By Monica E. Oss, Chief Executive Officer, OPEN MINDS Once strictly a clinical approach, trauma-informed care (TIC) is now a pathway for improving consumer experience as well as clinical outcomes […]

  • Out With Agile

    By Monica E. Oss, Chief Executive Officer, OPEN MINDS Agile is out. Projects are in. That was the message of an article, The Project-Driven Organization, that caught my attention. The premise—Agile […]

  • Rewriting The County Playbook

    By Monica E. Oss, Chief Executive Officer, OPEN MINDS The past year’s many shifts in federal health and human service policies have brought a host of “trickle down” effects to […]

  • Medical Loss Ratio As Market Shaper

    By Monica E. Oss, Chief Executive Officer, OPEN MINDS I’ve long viewed the medical loss ratio (MLR) requirements established under the Affordable Care Act as an important consumer protection. By […]

  • The State Of It All

    By Monica E. Oss, Chief Executive Officer, OPEN MINDS If you want to see the future of the health and human service market, don’t look to Washington—watch the states. The […]

  • Queue The Cure

    By Monica E. Oss, Chief Executive Officer, OPEN MINDS Technology and analytics are an important ingredient in almost every domain of health and human services—including crisis services. That was the […]

  • Caring More

    By Monica E. Oss, Chief Executive Officer, OPEN MINDS The cost of Medicaid services has the attention of state legislatures. Colorado is assessing their options. The Colorado Medicaid Provider Rate […]

  • Clearing The LTSS Landscape

    By Monica E. Oss, Chief Executive Officer, OPEN MINDS Total long-term services and supports (LTSS) spending was $563.7 billion, or 13.7% of the $4.1 trillion spent on personal health care […]

  • Can We Do Better Than Airlines? 

    By Monica E. Oss, Chief Executive Officer, OPEN MINDS “Can we do better than the airlines?” That was the provocative question asked by Matthew O. Hurford, M.D., Chief Executive Officer of […]

  • Disruption Is The New Normal

    By Monica E. Oss, Chief Executive Officer, OPEN MINDS No one likes to change. That probably explains the 30 million copies sold of Who Moved My Cheese? But for the past […]