By OPEN MINDS Circle
Owensboro Health partnered with Optum to enhance consumer care in western Kentucky and southern Indiana. Through the partnership, Owensboro Health’s revenue cycle management operations and information technology services will become part of Optum. By moving these operations to Optum, Owensboro Health anticipates being able to focus on its core competencies – consumer care and service – and support future growth and innovation in the region.
Specifically, through this partnership Owensboro Health and Optum intend to accomplish the following:
- Simplify revenue cycle workflows so team members can spend more time communicating with patients and less time dealing with repetitive tasks.
- Deliver a transparent, patient-friendly billing experience and resolve issues quickly.
- Power digital health care transformation by enhancing infrastructure across all of Owensboro Health’s care delivery networks.
- Create a virtual Center of Excellence contact center training program to recruit, train and employ a regional workforce of both entry level and experienced talent to support health systems across the nation. The jobs will offer competitive wages and promote career growth in Owensboro and western Kentucky.
- Accelerate job creation and learning opportunities within Owensboro Health by supporting key workforce initiatives to help educate and train high school and college students in specialized health care roles. Optum will provide internships, mentoring programs and post-graduate hiring of qualified candidates.
As a part of this new relationship, approximately 575 Owensboro Health team members in revenue cycle and information technology services will become part of Optum beginning in April 2023. As part of the Optum workforce, these team members will continue to support Owensboro Health. These team members will have access to more state-of-the-art tools, technologies, processes, skills development training opportunities, and new opportunities for advancement.
Owensboro Health is a non-profit health system with a mission to heal the sick and to improve the health of the communities it serves in Kentucky and Indiana. The system includes Owensboro Health Regional Hospital, nationally recognized for design, architecture and engineering; Owensboro Health Muhlenberg Community Hospital; Owensboro Health Twin Lakes Medical Center; the Owensboro Health Medical Group comprised of over 200 clinical professionals at more than 20 locations; three outpatient Healthplex facilities, a certified medical fitness facility, the Healthpark; a surgical weight loss center and program, and the Mitchell Memorial Cancer Center. During an average year, Owensboro Health has 16,000 inpatient admissions, delivers 2,000 babies and provides the region’s only Level III neonatal intensive care unit. The emergency department has 70,000 visits annually.
Optum is a large information and technology-enabled health services business dedicated to helping make the health system work better for everyone. With more than 220,000 people worldwide, Optum delivers intelligent, integrated solutions that help to modernize the health system and improve overall population health. Optum is part of UnitedHealth Group.
Contact information: Brian Hamby, Director of Marketing, Owensboro Health, 2511 Frederica St., Owensboro, KY 42301; 270-316-4274; Email: brian.hamby@owensborohealth.org; Website: https://www.owensborohealth.org/contact-us#no-back
Contact information: Gwen Holliday, Media Relations, Optum, 11000 Optum Circle, Eden Prairie, Minnesota 55344; 202-549-3429; Email: gwen.m.holliday@optum.com; Website: https://www.optum.com