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Consumer Engagement Investment:Â Go By The Numbers
By Monica E. Oss, Chief Executive Officer, OPEN MINDS Consumer engagement is top of mind for both health plan and provider organization executives—particularly engagement of consumers with complex needs. In […]
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Consumer Satisfaction = Better Reimbursement
By Monica E. Oss, Chief Executive Officer, OPEN MINDS Do you know how “satisfied” consumers are with your organization’s services? Who tracks those metrics? What does your executive team do about them? Consumer satisfaction is […]
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California Medicaid Issues New Guidance On Using Diagnostic Codes To Collect Data On Social Determinants Of Health
By OPEN MINDS Circle On August 10, 2021, the California Department of Health Care Services (DHCS) released new guidance to the state’s Medicaid managed care plans (MCPs) about using diagnostic […]
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Fresenius & Cigna Expand Value-Based Kidney Care Partnership Through 2023
By OPEN MINDS Circle On August 16, 2021, Fresenius Medical Care North America (FMCNA) and Cigna announced that they expanded their value-based kidney care partnership launched in 2017. The new […]
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Do You Have The Data? Can You “Adapt?”Â
By Monica E. Oss, Chief Executive Officer, OPEN MINDS The executive team with the better data can make better decisions, assure better outcomes for consumers, improve staff and customer satisfaction, […]