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Netsmart & Bamboo Health Create A 988 Crisis Referral System

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By OPEN MINDS Circle

Netsmart has partnered with Bamboo Health, creating a behavioral health referral network to support implementation of a 988 behavioral health crisis management and care coordination platform. The platform is designed to expedite access to treatment for those in crisis and connect individuals in crisis to a network of care {AJP} post crisis to ensure the right ongoing care and services are available. The goal of the 988 system is to divert people in crisis from hospital emergency departments and from law enforcement response to the lowest intensity level of care appropriate to the personā€™s needs. The first entity to deploy the new Netsmart/Bamboo Health solution will be the Missouri Behavioral Health Council (MBHC), which expects to go live in July 2022.

For the new system, Netsmart will integrate the Bamboo Health OpenBeds solution within Netsmartā€™s CareManagerā„¢ population health management platform. The Bamboo Health OpenBeds solution will be a new integration point into the Netsmart population health platform to create a comprehensive crisis system that goes beyond the crisis call to support the full spectrum of care. The key features of the solution include the following components:

  • Crisis intake: For crisis intake, OpenBeds provides the necessary workflows to receive, triage, screen, and assess a crisis call. The solution produces the data needed to efficiently refer the individual to the appropriate level of care, such as mobile crisis, outpatient referral, crisis facilities, and if applicable an available inpatient bed assignment. Netsmartā€™s network interoperability enables workflows that automatically update bed status, reducing administrative burden. Providing this access to an immediate behavioral health network expedites placement to help ensure the individual in crisis quickly receives the correct care.
  • Care coordination: Beyond the crisis call, the Netsmart solution serves as the provider organization central care coordination platform for a whole person view of the individuals served across the stateā€™s health care continuum. The solution provides a health risk profile, alerts and task management for comprehensive care coordination, and identification of clinical trends. Multiple programs are currently managed in the solution, including Healthcare Homes, certified community behavioral health clinics (CCBHCs), and Community Behavioral Health Liaisons (CBHLs) which respond to crisis calls, and referrals from law enforcement. The care solution also consists of the stateā€™s disease management program which focuses on the most complex, highest-cost individuals within the population.
  • Follow up: With the addition of crisis call and referral information, a more robust view of the individual is available to reduce crisis events as well as ensure proper follow-ups and community linkage occur. The solution also includes analytics and business intelligence dashboards that provide snapshot views of key clinical, financial, and operational data, as well as the ability to create user-defined views and filters aggregated data.

The integration of these two solutions will create an advanced platform to help states, counties, and provider organizations respond to 988 crisis line demands and beyond through coordination of health care provider organizations, emergency departments, and crisis response professionals across a national network. This coordination will support faster crisis care for the individual, create a better view of an individualā€™s health history, and also provide a longitudinal view of individuals across all provider organizations and programs which supports efficient care coordination and improved outcomes.

Currently, MBHC and its members use Netsmart as the single statewide system to coordinate care, manage alerts, identify gaps in care, monitor health outcomes, and drive population health management strategies including health home and CCBHC quality measures. By adopting the Netsmart/Bamboo Health solution, MBHC anticipates creating a comprehensive crisis network known as Missouri Behavioral Health Connect (MOConnect). MOConnect will support crisis management for the Missouri Department of Mental Health, MBHC ā€” and its member organizations, community response agencies, and health partners across the state in anticipation of the 988 launch on July 16, 2022.

Netsmart provides Software as a Service (SaaS) technology and services solutions for health and human service provider organizations and government entities. The company designs, builds and delivers electronic health records (EHRs), population health systems, health information exchanges (HIEs), analytics and telehealth solutions and services with up-to-date information that is easily accessible to care team members in the human services and post-acute care markets. It intends to market the combined Netsmart/Bamboo crisis management solution to health systems, health plans, and state governments. The focus is on statewide or regional systems. The Netsmart/Bamboo solution is EHR agnostic. Provider organizations can connect with any EHR.

Netsmart developed the crisis management platform based on the concept that crisis management is a form of population health through advanced care coordination. Netsmartā€™s Population Health Platform has been supporting provider organizations long before Congress passed the law in 2020 designating 988 as the single nationwide behavioral health crisis emergency line. Netsmart determined that the crisis solution needed to handle four key activities: Accept/route crisis calls, identify resources to address the immediate crisis, make referrals to treatment, and post-crisis follow-up. Netsmart had {AJP} existing capabilities driving enhanced Care Coordination and partnered with Bamboo Health to integrate their crisis management modules in order to bring a comprehensive Crisis Care Management platform to the market.

Bamboo Health (formerly known as Appriss Health + PatientPing) is a health care technology solutions company, focused on improving care collaboration, and providing information and actionable insights across the entire continuum of care. Bamboo Healthā€™s technology solutions equip health care provider organizations and payers with software, information, and insights to facilitate whole-person care across the physical and behavioral health spectrums. Bamboo Health serves 2,500 hospitals, 8,000 post-acute facilities, 25,000 pharmacies, 32 health plans, 50 state governments, and over one million acute and ambulatory provider organizations through more than 500 clinical information systems electronically to improve care and reduce costs.

For more information, contact:

  • Julie Hiett, Senior Director, Population Health Management, Netsmart, 11100 Nall Avenue, Overland Park, Kansas 66211; 913-433-2921; Email: jhiett@ntst.com; Website: https://www.ntst.com/
  • Rob Cohen, Chief Executive Officer, Bamboo Health, 9901 Linn Station Road, Suite 500, Louisville, Kentucky 40223; 866-277-7477; Fax: 502-561-1825; Website: https://bamboohealth.com/
  • Debra Walker, Director, Public and Legislative Affairs, Missouri Department of Mental Health, 1706 East Elm Street, Jefferson City, Missouri 65101; 573-751-1647; Fax: 573-751-7814; Email: debra.walker@dmh.mo.gov; Website: https://dmh.mo.gov/