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MarinHealth & Optum Launch New Strategic Relationship To Streamline Administrative Functions & Improve The Consumer Experience In Marin County, California

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By OPEN MINDS Circle

MarinHealth Medical Center and Optum announced a strategic relationship to advance MarinHealth’s operational objectives and support MarinHealth’s continued commitment to providing high-quality, affordable, convenient, and accessible care for residents in Marin County, California. Optum and MarinHealth will work together to increase operational efficiency for MarinHealth using innovative technology solutions to help streamline nonclinical administrative processes and simplify experiences for consumers and provider organizations. Optum also will provide comprehensive revenue cycle management services and supporting technologies to MarinHealth.

This relationship equips MarinHealth with tools and resources to improve business processes, enhance infrastructure and navigate change in achieving its goal of remaining an independent health system, providing the best quality of care to the community it serves for years to come. To serve the health care needs of the residents in Marin County, MarinHealth and Optum will:

  • Optimize technology and processes to foster more transparency to simplify, personalize and improve the health care experience for consumers and provider organizations.
  • Improve revenue cycle management using technologies to streamline the billing process for consumers and administrators.
  • Increase operational efficiencies to simplify consumer registration, health plan services and coding, and the modernization of consumer accounts.
  • Streamline supply chain processes and procedures in support of the overall system, allowing caregivers access to the products and services they need to provide high-quality consumer care.

As part of this comprehensive relationship, certain MarinHealth employees will become employees of Optum. With access to new skill development opportunities, technologies, and processes at Optum, these team members will continue to build on their successful work at MarinHealth. Both MarinHealth and Optum are committed to ensuring a smooth transition and exceptional experience for consumers, employees, and provider organizations.

MarinHealth is a collaboration of respected health care resources that have served the community for decades. The MarinHealth entities (Medical Center, Foundation, and Medical Network) work closely to deliver coordinated, consumer-centric care to the people of Marin and the greater North Bay area. It provides access to primary care professionals and provider organizations and to advanced treatments and technology.

Optum is a leading information and technology-enabled health services business dedicated to helping make the health system work better for everyone. With more than 210,000 people worldwide, Optum delivers intelligent, integrated solutions that help to modernize the health system and improve overall population health. Optum is part of UnitedHealth Group.

Contact information: Liam Collopy, Stanton PRM for Marin Healthcare District, 100-B Drake’s Landing Road, Suite 250, Greenbrae, California 94904; 415-517-9760; Email: Lcollopy@stantonprm.com; Website: www.marinhealthcare.org

Contact information: Gwen Holliday, Optum, 11000 Optum Circle, Eden Prairie, Minnesota 55344; 202-549-3429; Email: gwen.m.holliday@optum.com; Website: https://www.optum.com/