By OPEN MINDS Circle
Eleos Health, the leader in CareOps Automation for behavioral health, and Jefferson County Human Services announced a partnership where Eleos Health’s augmented intelligence will reduce time spent on administrative tasks and documentation, opening availability for more face-to-face communication with Jefferson County’s consumers. Eleos will be used alongside the Jefferson County Human Services electronic health records (EHR) system, providing valuable insights and documentation assistance for therapists. Jefferson is the first county in Wisconsin to adopt Eleos into its therapists’ workflows.
Jefferson County has experienced an increase of people in the community battling mental health and substance abuse problems. Many of these issues worsened during the pandemic, which created isolated environments lacking support for people who were already suffering. For example, a significant number of Jefferson County’s youth is dealing with anxiety, while others in the community struggle with thoughts of suicide. County clinicians, faced with more acuity and patient volume than ever before, need tools that increase efficiency so that they can help as many people in the area as possible.
Eleos will reduce the time Jefferson County therapists spend on documentation and administrative work. Ensuring proper documentation, session notes, and compliance can eat up time therapists would rather use to see patients. Notes written by hand during and after each session can take up to 15 minutes to complete. With therapists handling approximately 40 sessions per week, documentation quickly adds up to 20% of the workday, on average. To complete this documentation and administrative work, therapists must extend their workdays after hours to ensure caseloads are managed. Funded by a grant through the Wisconsin Department of Health Services, Eleos can help Jefferson County Human Services therapists spend over 30% less time drafting documentation. That time is given back to patients via meaningful support.
Eleos’ proprietary voice-based Natural Language Understanding (NLU) technology accurately identifies evidence-based techniques and interprets the meaning of behavioral health conversations, providing therapists with objective feedback that can be used to identify recurring themes, issues, and needs with patients. Using these tools, Jefferson County Human Services therapists are now better equipped to identify ongoing challenges in patient sessions, including anxiety and suicidal thoughts. That means they can quickly implement the best practices for their clients, improving the overall mental health of the community.
Jefferson County Human Services provides in-person and virtual therapy sessions to children and adults in the community experiencing mental health and substance abuse issues. Its treatments include in-home therapy, phone coaching, group therapy, consultation, and more. The Human Services department runs an outpatient clinic, community support program, and comprehensive community services program staffed by 50 therapists utilizing both Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT) techniques. The team helps people address mental health challenges including anxiety, relapse prevention, depression, suicidal ideation, and more.
Founded in 2020, Eleos Health turns behavioral health conversations into documentation and intelligence that drives better care. Using proprietary, voice-based Natural Language Understanding (NLU) technology built by clinical experts to accurately interpret, analyze, and document behavioral health conversations, Eleos reduces the operational burden on providers while unlocking objective insights into evidence-based care and the therapeutic alliance. Leadership teams can scale supervision and training while gaining unprecedented visibility into staff activity, caseloads, and performance as well as population health. Eleos is the only technology of its kind that embeds seamlessly into electronic health records (EHRs), telehealth tools and existing provider workflows. With Eleos CareOps Automation, behavioral health providers are setting a new standard for care.
Contact information: Eleos Health, 260 Charles Street, Waltham, Massachusetts 02453; Email: eleoshealth@hermesprgroup.com; Website: https://eleos.health/
Contact information: Jefferson County Human Services, 541 Annex Road, Jefferson, Wisconsin 53549; 920-674-3105; Website: https://www.jeffersoncountywi.gov/departments/human_services/index.php