Achieving a clean claims rate of 93% (or higher) isn’t luck—it’s the result of disciplined processes, cross-team alignment, and the smart use of data. In this session, OPEN MINDS senior advisor Sharon Hicks broke down the operational, financial, and clinical drivers that influence revenue cycle performance in health and human service organizations.
Attendees explored proven best practices for intake, eligibility verification, documentation, billing workflows, and denial management, as well as how to implement performance dashboards that support strategic decision-making. This session equipped leaders with the insights and tools needed to close revenue leaks, accelerate payments, and sustain high-performance revenue cycle operations that directly strengthen organizational stability and client impact.
In this session, attendees learned how to:
- Identify the core drivers of a 93%+ clean claims rate and benchmark their current performance
- Map and optimize the revenue cycle from intake to collections to reduce rework, errors, and payment delays
- Discover strategies for implementing proactive denial prevention strategies, including documentation accuracy, eligibility verification, and payer communication workflows
Watch the presentation recording below and download the presentation slides.
Featuring
Sharon Hicks, MBA, MSW, Senior Associate, OPEN MINDS
Sharon Hicks, MBA, MSW, has more than 40 years of experience in the health and human service field. She has extensive expertise and a wide range of experience in health plan management, clinical operations management, and technology. A recognized thought leader among her peers, Ms. Hicks is a regular keynote speaker at industry conferences and association meetings, as well as the author of hundreds of articles and resources for professionals in both clinical and executive roles.