In this on-demand presentation, we will explore the transformative journey of a nonprofit organization dedicated to providing comprehensive services, including integrated primary care, dental, mental health services, psychiatry, autism services, speech therapy, and programs for individuals with intellectual and developmental disabilities (I/DD). The nonprofit successfully dismantled the silos that once separated these vital services and created a collaborative environment where each department works together to enhance consumer outcomes. These efforts showcase not only improved quality of care but also fostered a more cohesive and consumer-centered approach, ultimately leading to better outcomes for the communities served. Learn how, through this process, they improved the efficiency of care delivery and empowered consumers by offering more integrated and personalized care options.
The on-demand presentation will guide the audience through three key learning objectives:
- Understanding the importance of Key Performance Indicators (KPIs) in measuring the success of integrated care,
- Recognizing the value of consumer choice in shaping personalized care plans, and
- Exploring the benefits of collaborative care models that bring together diverse disciplines under one roof.
Featuring
Katie Babcock, MHA
Director Of Healthcare Operations, I Am Boundless
Katie Babcock is the Director of Healthcare Operations at I Am Boundless – Ohio’s largest not-for-profit provider of services for people with intellectual and developmental disabilities (IDD) and/or behavioral health challenges. She oversees primary care, dental, psychiatry, and speech services in outpatient settings– as well as nursing services in 22 Intermediate Care Facilities across the state. She has spearheaded the development of a dental program, integrated behavioral health into primary care, optimized psychiatry services, and is focused on building an innovative and collaborative culture across teams. Prior to this, she served as the Director of Strategic Initiatives at an FQHC, overseeing strategic planning and the Project Management Office. Katie holds a Master’s Degree in Health Administration from the University of South Carolina and a B.A. in Psychology from Ohio State University. She holds a PMP certification, bringing a strong background in project management and strategic growth. She is passionate about enhancing integrated services and fostering data-driven improvements in healthcare.
Jennifer Riha
Chief Strategy Officer, I Am Boundless
Jennifer Riha is the Chief Strategy Officer of I Am Boundless, based in Worthington, Ohio. Jennifer is a long-time health and human services executive with experience leading clinical treatment and recovery services, intellectual and developmental disability and autism support services, technology and innovation, and business operations. As a mother of a neurodiverse son and experienced leader in the field, Jennifer is passionate about leading organizations to implement sound business practices, evidence-based care and treatment, and demonstrate the value of the services provided. Jennifer has built her career leading teams toward growth, improvement, and innovation including roles as the VP of Operations, VP of Strategic Business Development, Chief Administrative Officer, and VP of Performance Improvement and Service Delivery in organizations across Ohio.
Jennifer is a frequent speaker across the country on key issues in the health and human services sector and is a strong advocate for parity, recognition, and elevation of the importance of the work provided by the IDD and behavioral health sectors. In addition to her role with I Am Boundless, she also serves as a Technical Assistance provider and Behavioral Health Consultant for providers and peer-led organizations across the country. She serves on many state and national taskforces and workgroups as part of her advocacy, including the Alternative Payment Models workgroup led by ANCOR focused on innovation in the provision of care for individuals with intellectual and developmental disabilities.